Terms & Conditions

LIVE & LOUD LEGAL INFO: WEBSITE TERMS AND CONDITIONS

Who We Are

This website (www.liveandloud.com) (the "Site") is brought to you by the team at livemusic.fm, the UK's best live music listings service.  Officially, we are Live & Loud Limited, a company registered in England and Wales under company registration number 8355462 with registered office at 22 Chancery Lane, London WC2A 1LS and VAT number 948364092 ("Live & Loud", "we", "our", "us").  

These Terms and Conditions

These terms and conditions (the "Terms") apply when you use this Site and its content (the "Content") and, if you are a venue or artist,band or DJ, when you use the artist and venue services on this Site (the "Artist & Venue Services").  

To make the Site as useful as possible we may use the services of third parties from time to time or link to third party websites to assist us in the provision of the Artist & Venue Services, but unless otherwise stated the Services available on this Site are provided to you by us.  Please note that where products or services or sites are offered by third parties and you decide to buy or access such products or services or sites, you do so upon the terms and conditions of those third parties.

By accessing or using the Site, you accept and agree to these Terms, which include our Privacy Policy (https://liveandloud.com/privacy-policy), and you agree that your use of the Site is subject to these Terms.  If you do not agree to all of these Terms you may not use this Site.  

We may have to make changes to these Terms from time to time, which will take effect when they appear on this Site.  We may not notify you personally of any such changes and so we encourage you to check the Site regularly for any updates.  Your continued use of this Site following the posting of changes will mean you accept and agree to those changes.

You may like to print a copy of these Terms for future reference.

If you have any questions about these Terms please contact us using the email address [email protected].

Site Content

Much of the Content on the Site belongs to recording artists, songwriters, photographers and other creative folk.  To protect their interests and livelihood we ask you not to copy, share, transfer or otherwise use any part of the Site or any Content except as permitted on the Site.

This Site is intended to help artists find and play gigs and venues to find artists to play at their events, among other things.  If you're here because you're a fan rather than a artist the Site and Content are made available for your personal and non-commercial use only - please do not make any commercial use of any of the Content.

When using the Site you may find content or postings that the author feels moved to say but which you find objectionable or offensive, and which may or may not be identified as being explicit.  You have been warned, so please do not complain about such content!

Age Requirements

The Site is designed for people aged 13 or older.  If you are aged 13 to 17, please read these Terms with your parent or guardian to make sure that you and your parent or guardian understand and agree to these Terms.

The Artist and Venue Services are designed for people aged 18 or older.  Please do not use the Artist and Venue Services if you are under 18.

To buy gig tickets from the Site you will need a credit card or a PayPal account.  If you are under 18 please ensure you have the consent of the person whose account you use.

Your Use of Our Site

We have tried to make the Site as easy to use as possible, but please note that its functions may be affected by the performance of your hardware, software and Internet access.

We have to ask you not to do certain things so that we can make sure the Site and the Artist and Venue Services remain working for others to use.  Please do not:

  • do anything that would damage or disable this Site or the Artist and Band Services;
  • impersonate anyone else when you register on the Site;
  • try to unpick or copy our software, or try to access protected data on the Site by circumventing our security systems;
  • copy the Site or any Content on the Site; or
  • (unless you are an Artist or Venue) use the Site or any information or data on the Site for commercial purposes.

Registration and Passwords

If you are a artist or venue you will need to register on the Site before using the Artist and Venue Services.  If you are a fan you may need to register with the Site to buy gig tickets.  To register on the Site you will need to complete the registration process by providing certain information (including your email address and location) and choosing a username and password.  You agree that you will provide truthful and accurate information when registering or opening an account.  Registration is at our discretion and we may revoke your password at any time.

Please remember that you are responsible for keeping your password and account information confidential, and you are responsible for all activities that occur on your  account whether or not authorised by you.  Please notify us immediately of any unauthorised use of your password or account or any other breach of security. We cannot be liable for any loss or damage which results from the disclosure of your username and/or password contrary to these Terms.

We are obliged by law to ensure that the information we hold about you is up to date.  Please amend your details as appropriate from time to time or email [email protected] to notify us of any changes.

Please see our Privacy Policy at [https://liveandloud.com/privacy-policy] for further explanation as to how we use the information we collect from you and how we use cookies and traffic analysis tools.

Pricing

Artists - the Site is free to sign up and Live and Loud Limited only charges a commission per event.

Venues - the Site is free to sign up and to book events please refer to the Payment Plans.

Artists and Venues: Listing a Gig and Buying Gig Tickets

This section is for artists and venues only, and sets out our simple rules regarding use of the Site by artists and venues, and booking and playing gigs through this Site.

We're happy to store the arist and venue details that you upload on the Site, but we reserve the right to take down any listing or posting if we think it's misleading, untruthful, unlawful or if it might otherwise expose us to any form of liability. We also reserve the right to cancel your registration if you upload /post /list that kind of stuff.

We hope you'll agree that the value of the Site for fans lies not only in the listings but also in the artist rankings, recommendations and reviews. The recommendations are ours, and we alone get to decide them! The reviews are what the fans think about you. We'll do our best to monitor reviews to make sure they're reasonable, but otherwise we'll publish it all, good or bad. If there's anything you don't like please let us know, and if we agree with you (our call!) we'll take it down.

If you book a slot at a gig you are making a commitment to turn up and play on the day. If you don't turn up (unless it's for reasons beyond your control) the punters, fans and the venue won't be happy and nor will we. We reserve the right to recover any losses and costs incurred by us or the venue as a result of any failure to turn up (except for the reasons stated). If you know you're going to have trouble keeping your commitment PLEASE LET THE VENUE KNOW IMMEDIATELY and try to fix up an alternative, but we retain our rights to recover from you as stated if that's not possible.

To book a gig through the Site you need to request a booking with the artist or venue you want and await confirmation through the site and email.

The availability of slots and gigs is based on information supplied on the site by the venues. We rely on that information just as you do, and we do our best to make sure it's correct, but we can't be responsible if it's wrong (unless it's our mistake).  If for some reason a venue that you have booked is not available on the night, we'll do our best to let you know as soon as we can and try to arrange another gig on another date for you.

Fans and Punters: Buying Gig Tickets

We may sell tickets from time to time for the artists and venues gigs from this Site, and this section applies to those sales.  Note that in this section we use the word "ticket" to apply to any kind of ticket, not necessarily just the traditional kind.  Some venues may issue coloured wristbands.  Some may not issue physical tickets at all.  That's just all part of the excitement.

As regards the mechanics of purchasing tickets from us, if and when tickets become available the tickets you select will automatically be placed in your "shopping basket".  Once you have pressed the "checkout" button you will be asked to provide certain information to allow us or a service provider engaged by us to process your order.  You may pay for tickets using PayPal or other options we may offer from time to time only.]  [Please remember that prices may exclude other charges, which may be added to the total amount and will be calculated and displayed on screen prior to your payment details being taken.

Once your payment has been processed, you will receive an order confirmation on screen and/or by email (provided that you have given us a valid email address) acknowledging that we have received your order.  This doesn't mean that your order has been accepted.  Your order represents an offer to us that is accepted by us only when we send you a "dispatch confirmation" by email confirming that your tickets have been dispatched or are ready for collection (as applicable).  Although we're unlikely to do so, we may reject your order for any reason prior to acceptance.  Orders will not be accepted if we do not receive cleared payment, for example.  Please note that with fraud being an ever-growing concern, we may ask you to provide us with additional information after you have made your booking so that we can verify your identity and/or purchase.

As soon as you receive your tickets please check that they are correct and as ordered - and let us know straightaway if they are not.  If there is a problem with your order, please don't leave it until the last minute to get in touch.  Drop us an email or give us a ring at least three working days before the gig and we'll do our best to sort it out.

We are unable to issue refunds for unwanted, lost, stolen, damaged or destroyed tickets.  So, when you receive your tickets, please keep them in a safe place and not down the back of your sofa.  And certainly don't feed them to your dog, no matter how longingly he eyes them up.

If a gig is cancelled, or the date of the gig is changed after you have booked, we will be more than happy to give you a face value refund.  Please remember it's your responsibility to check if a gig is going ahead as advertised.  If you need to send your tickets back to us, please send them by recorded post as if they get lost we won't be able to give you a refund.  

As you're doubtless aware, musicians, bless their cotton socks, are not always the most reliable or organised of people.  Prone to double-booking themselves, getting lost, and/or turning up at the wrong pub, trying to get them to the right place at the right time can be difficult at the best of times.  We therefore reserve the right to change a gig line-up if necessary - for these or any other reasons beyond our control.  We'll do our best to make sure everything runs smoothly, but we're sure you'll have a great night whoever is performing.  That's the magic of live music!

Remember: the rules and policies of the venue in question will apply when you attend a gig.  Don't turn up blind drunk, try to do an impromptu floor spot, and/or act in any other antisocial way, as if you do you are likely to be refused admission or asked to leave.  Please also make sure you're aware of the venue's age restrictions (if any) before buying tickets.  We will not be able to give you a refund if you are refused entry at a venue, or if you are thrown out, for failing to comply with the venue's rules and policies.  Also, we're not responsible for anything that happens to you or your possessions at the gig – that's down to you and the venue.

Finally, please make sure that we always have up-to-date contact details for you, including a valid email address, in case we need to get in touch.  If your tickets are returned to us as "addressee unknown" we reserve the right to cancel your order.  So, don't forget to let us know if you move house!!

Content Provided by You

The Site allows you to upload certain types of content ("User Content").  By uploading User Content you are granting us a worldwide, non-exclusive, perpetual, royalty-free licence to host the User Content on our servers and to reproduce, display, distribute and otherwise to communicate the User Content to the public on the Site and in connection with the Services and with other Live and Loud Limited products and services now existing or developed in future.

We may incorporate links in and around your User Content and display advertisements within, around or in connection with your User Content.  We will not, however, sell, distribute or communicate to the public your User Content outside of the Services.  As between you and us, you will retain ownership of your User Content at all times.

We can't promise that we will use all User Content uploaded or otherwise provided to us.  If we do use it we do our best to protect it from abuse, but we cannot be responsible for any unauthorised use of User Content (except by us) or for any loss of User Content, so please keep a copy.

Please do not upload or submit any User Content if you don't have the right to do so – if it's a piece of music or a photo for example that someone else owns, or has any interest in, and you have not got their consent. You must have all the rights necessary to any User Content you upload, and by uploading you're promising to us that you have all those rights. If you break that promise, you're in breach of these Terms (so see the section headed "Termination" below).

We want to keep the Site clean and friendly.  Please do not upload User Content that is offensive, racist, harassing, illegal, misleading, abusive, defamatory, obscene or otherwise objectionable. If you do, it will be liable to be taken down and we will regard you as being in breach of these Terms (so see the section headed "Termination" below).  

We do our best to monitor and moderate most User Content but we cannot monitor it all, and we don't undertake to monitor it all, and you therefore you could be at risk yourself if you post anything objectionable.  If you do upload objectionable content we may be obliged to pass copies to appropriate authorities.

As you might expect, we reserve the right to take down any User Content that breaches, or that we think may breach, any of the above rules.

Blogs, Forums, Message Boards

Where the Site provides blogs, forums or message boards, you will need to register with the Site to use these Services.

All postings are treated as User Content and are subject to the User Content rules above.

We strongly advise you not to post your contact or other personal details on any forums or message boards.

Termination

We reserve the right, among other things, to suspend or terminate your access to this Site if you are in breach of these Terms, for example by posting User Content that is unsuitable.

Artists and Venues can delete their account anytime.

Artist Understandings

1. You are a self-employed contractor, you are not an employee of Live and Loud Limited or any of Live and Loud Limited’s clients.

2. You are solely responsible for your own liability to HM Revenue and Customs and any payments you receive from Live and Loud Limited on behalf of their clients will be gross of any applicable tax and/or NI contributions that you may be liable for.

3. You will provide a professional service at all times.

4. The artists assigned agree that Live and Loud Limited acts as an intermediary and cannot be held responsible for non-fulfilment of bookings by the client although every safeguard is assured.

5. You are aware of the Control of Noise at Work Regulations 2005 and implement controls to protect hearing.

Miscellaneous

The remaining sections are the really legal clauses which we know you won't like, but which we have been advised we need to have here.

We shall not be liable for any losses that you suffer as a result of using the Site or the Services which we cannot reasonably be expected to have foreseen (such as loss of income, or data, or anticipated savings).

The clause above does not in any way limit or exclude our liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We may license, transfer, assign or sub-contract any of our rights or obligations under these Terms at any time provided that we remain primarily liable for our obligations to you.

The internet is a worldwide network of computers and its operation is outside our control.  We can't therefore promise to be able to deliver you the Site or the Services without interruptions.  

These Terms shall be governed by and construed in accordance with English law and you and we hereby irrevocably submit to the non-exclusive jurisdiction of the English Courts as regards any claim or matter arising in relation to these Terms.

© Live&Loud.com 2017

© Live and Loud Ltd.